CUSTOMER SUCCESS
EXECUTIVE
We are looking for Customer Success Executives with a go-getter attitude who can take full ownership of the assigned accounts.
LOCATION
Bangalore
EMPLOYMENY TYPE
Full Time
What You’ll Do
Job Responsibilities:
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You would be the single point of contact (SPOC) for all your customer requirements throughout the complete lifecycle of your customers
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You would ensure complete order fulfilment for your customers and timely escalate any sign of customer dissatisfaction.
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You would be responsible for explanation of the complete product features and ensure proper hand-holding for the initial journey
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You would ensure that your customers receive prompt and effective resolution in case of any service issues.
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You would manage relationships with the key persons in your assigned accounts
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You would be fully responsible for the complete customer satisfaction from your customers consistently
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You would help your customers to achieve their growth objectives by leveraging the strengths of our solutions.
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Would be responsible for increasing revenue from your assigned accounts through exemplary account management skills.
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Other tasks as assigned by management
Specifications
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Taking ownership of the assigned customers
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Self Driven, well organized and focused on completing the task
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Should have a strong technical knowledge and skills to provide basic trouble shooting on the field
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Should be willing to learn new technologies and should be highly adaptive to new environment
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Proficient in CRM, excel and office
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Should possess excellent Interpersonal skills
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Strong work ethic and passion for sales and support
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Excellent in verbal communication Skills in English, Hindi
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Knowledge on Telco products, Data center, Networking, etc would be an added advantage